BusinessWeek issue on interviews. During the interview she had a couple great quotes that hit at a couple of factors that influence the level of fear in an organization and influences the culture of corporate bravery among managers and leaders.
The first is individuality which she embraces and nurtures. On that aspect she has this to say about how that aspect of corporate culture at Xerox helped her become the leader she is today,
Q: You’ve said Xerox (XRX) was a company where you could grow into yourself. What does that mean?A: They didn’t try to spend a lot of time trying to make me into something else—kind of fit into whatever would have been a normal hire. When I first entered the company, they just thought I was smart and said, “You go do some stuff.” And they kept giving me things to do.She continues in the interview with a great response to a question on failure,
Q: And you’ve said it takes a long time to recover from mistakes.A: We’re going to make mistakes. We just try to make mistakes where you can make them fast, so you’re not five years into the damn thing and realize, “Oh my God, that was a bad move. And we just threw billions of dollars after it.” Fail fast and make sure that you fail early. So the challenge is this whole balance.While they may not embrace mistakes they understand that mistakes are a key part of the trial and error process that creates breakthrough products, services, and business models. It appears to be a culture that doesn't punish mistakes and stifle creativity.