We have been very strategic in assembling our startup team and it all starts with your cofounder. I have written an, but in short I wanted someone that had complimentary set of skills and strengths but the same level of commitment that I did to the vision and our partnership. These two factors carry over to the rest of the team as well.
Additionally, we knew there were a few key functional roles (positions) that we would need to support clients and future clients through their entire lifecycle using our product, which included:
- Customer Success
- Product (engineering)
We spent some dedicated time thinking not just about what we needed in these roles at that early stage but also about how the roles would evolve. We needed to define the competencies and skills for day 1, but also for day 360 and year 3.
Understanding how the role was likely to evolve allowed us to not only find someone for today, but someone that was most likely able to evolve as the demands of the business dictated new approaches. We were also able to communicate this to candidates and get their commitment that it was something that would still interest them as the role evolved.
This also highlighted the cultural values that we needed from our employees. Curious people that had a growth mindset and were persistent at pushing through obstacles were a few of the factors that emerged for all the roles. I elaborate a little more on our.
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